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Product Owner - Customer Service

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Information Services
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Poland
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Role Purpose:
RB is developing its consumer engagement tools, primary using the Salesforce suite, to ensure we interact with our consumers in a way that keeps them safe, promotes brand advocacy, and delivers long lasting relationships and profits. The PO Service Cloud will be responsible for defining the technology strategy to enable consumer relations capabilities across the Health business, with a focus on deploying Salesforce Service Cloud and extending its usage across RB Health. 

The PO Service Cloud reports into the BRM, Consumer Engagement and has the following key objectives:

Define the roadmap and drive the adoption of the Service Cloud product and related technologies across RB Health

Engage with functions and markets across the business to gather demand/feedback and continually improve the experience for both internal and external users

Provide business-oriented expertise and, where required, leadership to the business on global projects that integrate with the Service Cloud product 

Formulate clear recommendations on technical issues and a drive to achieve within set timelines and objectives

Develop and maintain strong product knowledge of Salesforce Service Cloud and adjacent digital technologies, particularly the broader Salesforce product suite

Skills/Experience:
Essential
Working knowledge and interest via business and/or personal endeavours of a broad range of digital technologies
Examples of previous projects working with the Salesforce platform
Expert proficiency in English with good business communication skills
Proven stakeholder management at all levels
Strong business acumen, financial and business metrics understanding
Desirable
Admin/Development with Salesforce Service Cloud
In-depth knowledge of internal processes of business functions
Agile software development methodologies, e.g. Scrum, DSDM, XP, FDD, SAFe.
Vendor Management
Delivering to aggressive timelines within costs
Understanding of digital metrics optimisation
Knowledge of security, database principles and operating systems
Technical/Professional Qualifications:
Desirable
Salesforce Administrator / Advanced Administrator Certification
Salesforce Service Cloud Consultant Certification
Company Values:
Responsibility - Doing the right thing and doing things right.
Ownership - Having the attitude that ‘It’s my business – I’m driving it’.
Entrepreneurship - Having the courage to disrupt the status quo and be imaginative.
Partnership - Building valuable relationships based on mutual trust and directness.
Achievement - Being hungry to outperform. You can always push for better.


Our offer

As well as the usual company benefits which include medical care, multisport card, annual bonus and permanent contract, you will work in an exciting environment with the potential to develop your skills for a career that fits with your own aspirations.

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