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IT Business Relationship Manager (BRM)

Information Services
South Africa
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RB is different: ‘good enough’ isn’t good enough here.

RB is the world's leading consumer health and hygiene company, We work with the best people to challenge conventional thinking and keep giving people innovative solutions for healthier lives and happier homes, through our brands like Nurofen, Strepsils, Durex, Dettol, Jik, Finish and Vanish.
A fantastic opportunity is available for an IT Business Relationship Manager (BRM) to join RB's IT team.

The role of the IT Business Relationship Manager is to manage strategic, high-level, business-focused partners who help the business functions optimize their technology investments & use them in a way that helps advance business goals and strategy.


A key focus within Reckitt Benckiser is to implement common business systems to deliver synergy, cost savings and drive the business forward. The Business Analyst is a key driver for this.

As an integral member of an experienced and dynamic team, you will:  

  • Provide business oriented expertise and leadership to the business on projects involving business systems and process modeling using standard investigation & modeling techniques
  • Work with business partners to define business application requirements in both technical and user friendly language, proving vital input into the assessment, design, development, and implementation of business solutions to leverage competitive advantage
  • Be part of the cross functional resource pool and must be capable of working in multi-functional teams representing IT to the business

Is this you?

Business and Application Support

  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language, continuously analysing and verifying requirements throughout the project life cycle
  • Define resulting application changes and develop cost /benefit comparisons
  • Translate conceptual user requirements into functional requirements
  • Research, review and analyse effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leverage of the process
  • Use investigation techniques e.g. interviews, workshops, observations, scenarios, prototyping, quantitative approaches
  • Create process models, specifications, diagram and charts to provide direction to developers and or the project team
  • Document and analyse existing business processes in order to define current business activities for the development of procedures & models and make recommendations for process improvements
  • Identify and realise potential value within existing applications
  • Support and maintain standards within existing application suite
  • Identify workarounds or specification of system change requests to provide standard solutions to identified issues
  • Prototype new procedures for the purpose of enhancing business process, operations and information process flow
  • Perform cost benefit and return on investment analyses for proposed changes to aid management in making implementation decisions
  • Develop budgets and time frames for process changes in order to support company objectives 

Project Mangement
  • Manage /Drive the project as Project Manager and /or collaborate with Project Managers to determine project scope and vision with RB PM Methodology
  • Leadership /ownership of projects through whole lifecycle Project management using RB methodology
  • Provide timely and good quality project deliverables as stipulated with the RM Project methodology and line manager. Manage delivery & development of project team members
  • Must be goal driven
  • Must be RSA citizen with a valid driver’s license

In return, RB offers very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.


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