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Customer Supply Coordinator

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Supply
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United Kingdom
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RB 

 

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A fantastic opportunity is available for a Customer Service Coordinator in our Supply team.

 

You’ll be responsible for overseeing the life-cycle of customer’s orders, from their receipt all the way through to delivery, ensuring a smooth flow of order information from the customer to RB and vice versa. You will also be the main point of contact between RB and its customers for any queries regarding orders.

 
Responsibilities
 
  • Ensure the smooth flow of order information into the JDE business system when orders are captured through EDI and Omprompt
  • Be the main point of contact between customers and RB for any queries regarding orders and order amendments (e.g. changes to requested quantities and delivery dates etc.)
  • Proactively notify customers of any shorted shipments with a view to build strong working relationships with the customers as part of our commitment to excellent customer service
  • Regularly liaise with the Distribution Centre to resolve customer queries regarding failed deliveries, time changes and rebooking of deliveries.
  • Be fully aware of service levels for accounts and be able to prepare data relating to order volumes and service levels for Logistics and Sales review. Inform the Customer Service Manager of any service issues
  • Understand and work with the customer to achieve an acceptable service of 99% PFR – this requires a pro-active approach with a clear view on what can and cannot be achieved
  • Process & analyse credit claims relating to delivery discrepancies in a timely manner
  • Maintain Customer Restricted/Inclusive Product lists in liaison with Demand Planning team
 
 
Is This You?
 
  • Due to the customer facing nature of this role, you will have great communication skills and enjoy liaising with a multitude of internal and external colleagues including customers, demand planners, customer supply managers and national account managers. You will also be in regular contact with our distribution centre.
  • You will enjoy a dynamic and past-faced working environment where no two days are the same and each day brings new challenges and opportunities. Working well under pressure and flexibility are also great skills to possess if you want to be successful in this role.
  • You will have great time management skills and be able to adhere to a time-sensitive daily schedule with several processing deadlines
 

In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.

 

RB is different: ‘good enough’ isn’t good enough here.

 

RB is the global leading consumer health, hygiene and home company. Driven by a purpose to build healthier lives and happier homes, RB has operations in over 60 countries. From the foundations of wellness and infant nutrition, to the fundamentals of a hygienic home, our global brands help people live healthier, happier lives. RB has world leading Powerbrands which include household names such as Enfamil, Nutramigen, Nurofen, Strepsils, Gaviscon, Mucinex, Durex, Scholl, Clearasil, Lysol, Dettol, Veet, Harpic, Cillit Bang, Mortein, Finish, Vanish, Calgon, Woolite and Air Wick. RB’s unique culture is at the heart of its success. Its drive to achieve, passion to outperform and commitment to quality and scientific excellence are manifested in the work of over 40,000 RB employees worldwide.

 

Apply Now for a chance to really change the game!

 
 
 

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