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Consumer Relation Representative - Health

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Safety, Quality & Compliance
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Australia
Thanks for your interest in the Consumer Relation Representative - Health position. Unfortunately this position has been closed but you can search our 656 open jobs by clicking here.

RB is the world's leading consumer health and hygiene company, we work with the best people to challenge conventional thinking and keep giving people innovative solutions for healthier lives and happier homes, through our brands like Nurofen, Strepsils, Dettol, Scholl & Veet.

  

In recent years, RB has achieved a lot of success within our industry. With the changing economic environment there is a huge change in consumer expectations, so we must change the way we engage our customers and take advantage of this digital age. As a result of this, we have created 2 focused and fully accountable business units – Health and Hygiene Home. We have the same proud heritage, but now we’re able to better cater for our very diverse consumer needs.

 

A fantastic opportunity is available within the Health Business Unit for an experienced Consumer Relations Representative to join our Consumer Relations team.

 

This role reports to the Consumer Relations Manager and is based at our World Square offices in the heart of Sydney CBD.

  • Respond to all consumer contacts through various RB Consumer Relations channels (phone, email, letter or social media);

  • Log all relevant consumer feedback in RB CRM (consumer relationship management) system

  • Using RB database and resources, provide accurate and updated information to consumers about our products, consumer promotions and corporate policies;

  • Maintaining CRM system data integrity.  This role needs to retrieve product information while simultaneously entering data, accurately coding the contact at the same time interacting with the consumer and offering them a solution

  • Deliver high quality personal responses to consumer enquiries

  • Identify consumer problems/needs and expectations in a timely manner

  • Recognise and report unusual, sensitive and potentially damaging situations ASAP

  • Consumer communication and problem solving – verbal and written (letter & email).  We aim to satisfy the consumers who contact us with an enquiry or a complaint and build meaningful relationships with our consumers to strengthen brand loyalty and product repurchase

  • Varied administrative duties: fulfilment, monitor AE reporting, co-ordinate QA returns,

  • Be able to work with a minimum of supervision while adhering to RB guidelines and SOP’s

  • Receipt and processing of orders

 

Is this You?

  • Educated to a minimum Bachelor’s Degree
  • Minimum 1-2 years Customer Service or Consumer Relations experience within a similar environment or industry (FMCG)
  • Experience within a team essential, but must also be able to work autonomously
  • Ability to identify trends and analyse information
  • Excellent written and verbal communication skills
  • Good relationship building and management skills
  • Strong influencing and negotiation skills
  • Experience within a Commercial environment would be highly regarded
  • High self-motivation and pro-activity with the desire and drive to succeed
  • Creative and positive attitude with ability to overcome obstacles
  • Ability to adapt to change and work in a fast paced environment
  • Good analytical ability
  • Enthusiasm and desire to make a difference
  • Ability to solve problems and implement solutions


 

In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly Global organisation.

 
 

Apply Now for a chance to really change the game!

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